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THE CITISERVE NETWORK PARTNERS |
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FAQ'S |
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CITISERVE NETWORK PARTNERS (CNP)
Frequently Asked Questions (FAQs)
Q: How
do I become a CITISERVE Network Partner?
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A: |
Go to your nearest
CITISERVE office (Call 01-2704370-99 :if you live in Lagos.) |
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Pay
the registration fee and collect a
CITISERVE Orange Box |
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Undergo
comprehensive 10 minute training, place your order and
start selling! |
Q:
Where do I buy air time?
A:
At designated banks
OR the nearest
CITISERVE office. Please call Customer Service on
01-2704370 for further details.
Q: Do I need to
open a bank account?
A:
No
Q:
Do I need a computer or the Internet to buy/sell air time?
A:
No
Q:
What happens if the operator’s network is down?
A:
The network does
not affect buying or selling of airtime via the Orange Box. You can sell
anywhere, anytime.
Q:
Can I sell airtime for all operators?
A:
Yes you can.
CITISERVE carries the products of all GSM operators and selected PTOs.
Q:
How big is the Orange Box?
A:
The Orange Box is
portable and can fit into your pocket or handbag (14.9cmx7.8cmx3.8cm).
Q:
How do I operate the Orange Box?
A:
The Orange Box is
very easy to use. You will be given a 10 minute training/demo upon
registration along with a user manual. For further assistance you may
contact the CNP Help Desk.
Q:
What do I do if the Orange Box develops a fault?
A:
The Orange Box is
very durable. However in the event of a fault, contact the CNP Help Desk
who will arrange for our trained technicians to handle any faults on the
Orange Box.
Q:
Where do I get the paper roll from?
A:
CITISERVE will
provide you with all consumables you need, including paper rolls.
Contact the CNP Help Desk for further details.
Q:
What other type of support does CITISERVE provide?
A:
Entrepreneurial
Training
Comprehensive
Marketing and Merchandising support
Q:
What other benefits do I stand to gain?
A:
You will also be
able to sell other products and services apart from air time in the
nearest future thereby increasing your income.
Q:
What happens if my Orange Box is stolen?
A:
Your pins are safe
as long as your password is secured. The CNP Help Desk will arrange a
replacement, after proper ID verification.
Q:
What happens if I forget my password?
A:
Contact the CNP
Help Desk for assistance.
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